A respected organization is seeking a Credit & Collections Specialist to join its finance team. This role is ideal for a detail-oriented accounting professional who enjoys balancing customer service, collections, cash application, and accounts receivable responsibilities within a fast-paced business environment.
About the Role
Reporting to the Accounts Receivable and Credit leadership team, the Credit & Collections Specialist will play a key role in supporting cash flow management, maintaining accurate customer records, resolving account discrepancies, and ensuring the timely collection and application of customer payments. The position offers the opportunity to work closely with sales, customer service, and finance teams while gaining exposure to a complex, multi-entity business environment.
What You'll Do
Accounts Receivable & Collections
- Manage customer collections activities and account reconciliations in accordance with established policies and procedures
- Monitor outstanding balances and follow up with customers to ensure timely payment
- Investigate and resolve account discrepancies, payment issues, and billing concerns
- Serve as a primary point of contact for customer accounts receivable inquiries
- Support the resolution of collection-related issues through collaboration with internal stakeholders
Cash Application & Customer Account Administration
- Process and accurately apply incoming customer payments to accounts receivable records
- Ensure timely and accurate maintenance of customer account information
- Support the setup and administration of new customer accounts
- Maintain customer master data and ensure records remain accurate and up to date
- Process customer adjustments, credits, and account reconciliations as required
Cross-Functional Support
- Communicate accounts receivable and collection matters with finance, sales, and customer service teams
- Assist with ongoing accounts receivable and credit-related projects and process improvements
- Support month-end activities and reporting requirements
- Contribute to maintaining accurate financial records and operational efficiency
- Perform additional duties and special projects as assigned
What You Bring
- Post-secondary education in Accounting, Finance, Business, or a related field
- 3–5 years of experience in credit, collections, accounts receivable, or a related finance function
- Experience within manufacturing, distribution, wholesale, or other business-to-business environments is preferred
- Strong understanding of collections processes, customer account management, and cash application procedures
- Experience working in a multi-entity or complex business environment is considered an asset
- Intermediate to advanced spreadsheet skills, including data analysis and reporting
- Experience working with ERP or enterprise accounting systems
- Professional credit or collections certifications, or progress toward obtaining one, are considered an asset
- Strong organizational skills with exceptional attention to detail and accuracy
- Excellent communication and relationship-building abilities
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Why Join
This is an opportunity to join a collaborative organization that values teamwork, accountability, and continuous improvement. You'll work alongside experienced professionals in a supportive environment where your contributions directly impact customer relationships, cash flow, and business performance. The organization offers competitive compensation, comprehensive benefits, professional development opportunities, exposure to a dynamic multi-entity operation, and the chance to build a long-term career within a stable and evolving business.
