About the Role
Reporting to the finance leadership team, this role is responsible for managing customer accounts, supporting collection activities, and maintaining accurate financial records. You'll work independently while collaborating closely with internal teams to resolve billing concerns and improve cash flow.
What You'll Do
- Manage a portfolio of customer accounts and follow up on outstanding receivables
- Contact customers by phone and email to resolve overdue balances professionally and efficiently
- Investigate account discrepancies, payment issues, deductions, and invoice disputes
- Maintain accurate records of customer interactions, payment arrangements, and collection activities
- Process customer transactions and update account information within the organization's accounting system
- Apply payments and assist with account reconciliations to ensure accurate account balances
- Review aging reports to prioritize collection efforts and identify high-risk accounts
- Escalate complex or significantly overdue accounts when appropriate
- Partner with internal departments to resolve billing questions and improve the customer payment experience
- Provide additional administrative and operational support to the finance team as needed
What You Bring
- Previous experience in credit, collections, accounts receivable, or a related accounting function
- Proven experience managing collections and communicating directly with customers regarding outstanding balances
- Experience working with ERP or accounting systems
- Strong organizational skills with the ability to manage multiple priorities effectively
- Excellent communication and problem-solving abilities
- High level of accuracy and attention to detail
- Professional, tactful, and customer-focused approach when handling sensitive financial matters
- Ability to work independently while contributing to a collaborative team environment
Why Join
This is an opportunity to become part of a collaborative finance team where your contributions directly support the organization's success. The company values accountability, teamwork, and continuous improvement, offering a stable environment with opportunities to develop your skills and make a meaningful impact. It's the kind of role where diplomacy, persistence, and a well-timed follow-up email can be just as valuable as knowing the numbers.
